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      If your item does not work properly, you can take advantage of the warranty. We give 24 months warranty to all electrical appliances in our site.

      A prerequisite is to keep the invoice with which you purchased the goods.

      The warranty does not apply in case of:

      • physical damage
      • wear and tear due to use
      • errors caused by improper, inappropriate or negligent use of the item

      The article should be returned to its original packaging, which has not been tampered with, with all additives added. Otherwise, the claim will not be accepted or will be partially executed.

      In the case of a claim, please send us an e-mail to office@generix-shop.com and we will contact you with more information about the address to which you should send the product.

      The cost of sending is at the client’s expense. We will not accept packages with cash on delivery.

      Your claim will be made within 30 business days of receipt of the package.